FAQ
🛍️ Orders
How can I place an order?
To place an order, select the desired product, choose the size and color, add it to your cart, and proceed to checkout following the instructions.
Do I need to create an account to purchase?
No, you can also purchase as a guest. Creating an account, however, allows you to save your details and track your orders more easily.
Can I change or cancel an order after confirming it?
If your order hasn't shipped yet, please contact customer service as soon as possible. Once shipped, changes can no longer be made.
🚚 Shipping
Which countries do you ship to?
We ship to Italy, Europe, and the rest of the world. The full list is available during checkout.
What are the shipping times?
Orders are generally shipped within 24 business hours. Delivery times vary depending on the destination.
How much does shipping cost?
Shipping costs are automatically calculated at checkout and may vary depending on the destination country.
How can I track my order?
Once your order ships, you will receive an email with a link to track your shipment.
🔄 Returns and refunds
Can I return a product?
Yes, you can return an item within the timeframe indicated in our return policy, as long as the product is intact and unused. The first return is usually free in Italy and Europe.
How do I request a response?
Contact customer service with your order number and the reason for the return. You'll receive all the necessary instructions, or you can contact us directly from your account.
When will I receive my refund?
The refund will be made within a few business days of receiving and verifying the return, using the same payment method.
💳 Payments
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Klarna, bank transfer, and other payment methods indicated at checkout. Cash on delivery is not available.
Is the payment secure?
Yes, all transactions are protected by advanced security and encryption systems.
Is it possible to pay a fee?
If available, the installment payment option will be visible at checkout.
👗 Products and sizes
How do I choose the right size?
Each product comes with a size guide to help you choose the right size for you.
Are the garments made in Italy?
Yes, NAYME products are made in Italy, with particular attention to quality and detail.
What materials did you use?
We use high-quality yarns, including eco-sustainable materials and innovative technologies designed for comfort and well-being.
Do the garments have specific characteristics (models, comfort, etc.)?
Yes, many garments are designed to offer a comfortable fit, support and freedom of movement.
🤝 Community and collaborations
What is the NAYME Ambassador Program?
It is an initiative dedicated to those who wish to represent the brand and be part of the NAYME community.
How can I become an Ambassador or reseller?
You can find all the information and submit your application in the dedicated section of the website.
📩 Customer support
How can I contact customer service?
You can contact us via email or through the channels listed in the "Contacts" section of the website.
How long does it take for you to respond?
We aim to respond within 24–48 business hours.
